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IS Service Desk Analyst - Onsite - Full-Time - San Diego
Job Description
Description
This is a Full-Time, benefited position, working 80 hours per pay period that includes working one weekend day and alternating holidays. The set schedule will be working Monday, Tuesday, Wednesday and Friday 12pm-8:30pm and Sunday 2pm-10:30pm. The position is fully onsite 5 days per week.
At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Join a winning team supporting the Information Services as an IS Service Desk Analyst. Working together, you'll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.
The IS Service Desk Analyst position, under general supervision, will;
- Identify, investigate, resolve, and follow-up with problems brought to the helpdesk by users over the phone or via email about personal computers, servers, or mainframe applications.
- Communicate with users to help understand and resolve their problems.
- Follow established procedures or develops innovative new solutions to user problems.
- Prioritize and schedule own activities so that work is completed on time.
- Use problem management databases or other help desk software.
Qualifications
Required Education/Experience/Specialized Skills:
- Good critical and analytical thinking and excellent customer service skills.
- Exhibits good written and verbal communication skills.
- Proficient in troubleshooting end point devices.
- Good organizational skills.
- Solid understanding of the operations and functions of applications and end-point devices, including (but not limited to) PC's, printers, phones and faxes.
- Basic understanding of cable plant infrastructure.
Preferred Education/Experience/Specialized Skills/Certification:
- Associates Degree.
- Has entry level certification.
- Has worked on a Help Desk or supported entry level IT for 1 to 3 years.
Job: IS
Primary Location: Central San Diego County-SAN DIEGO-SCRIPPS CORPORATE OFFICES
Work Locations:
SCRIPPS CORPORATE OFFICES
4275 CAMPUS POINT COURT
SAN DIEGO 92121
Organization: Scripps Health Corp
Job Posting: Sep 18, 2024, 5:52:11 PM
Benefit Status: FT - FULL-TIME WITH BENEFITS
Minimum Rate (USD): 27.43 - Maximum Rate (USD): 39.49
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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