Pay Grade: Assistant 6

This position assists in supporting and maintaining the daily functional library process of providing library services to all users.

Responsibilities and Duties (*Essential Functions)

• Perform tasks related to interlibrary loan functions through Community College Libraries in North Carolina services, including online searching, ordering, recordkeeping, and compilation of statistical reports, routing and returning inter-library loan materials from other libraries
• Prepares monthly and annual statistical reports
• Provides data for Integrated Postsecondary Education Data System & Academic Libraries Survey reports

Maintains billing records, library fee posting in accordance with records retention and privacy policies and acts a billing resources for Library staff

Supports and maintains the daily functional process of providing library services to all users

Assists borrowers with library billing issues

Prepares, processes, and shelves or re-shelves as needed books, AV, serials and other materials on a daily basis

Performs circulation duties, filing, and housekeeping

Provides high level of customer service, partnering with other library staff as needed to address exceptions and concerns

Qualifications

Knowledge, Skills & Abilities:

Ability to demonstrate excellent customer service skills

Ability to exhibit good interpersonal skills and work well with others

Intermediate skills with MS Office products, automated systems, and personal computer applications

Ability to demonstrate excellent written and verbal communication skills

Ability to demonstrate excellent analytical and problem solving skills

Ability to demonstrate excellent organizational skills

Ability to demonstrate accuracy in shelving and filing of library materials

Basic knowledge of standard interlibrary loan practices and functions in an online environment

Basic knowledge of the Library of Congress Classification System

Requirements:

Associate's degree

Three years experience working with the public in a library or office setting

Preferences:

Experience with configuring Sirsi reports

Experience with Library of Congress Classification System

Experience with shelving and filing in a library setting

Experience with library operational activities including non-public service functions

Experience with standard interlibrary loan practices and functions in an online environment

Essential Personnel:

TBD

We Value a Diverse Workforce!

As an equal employment opportunity employer, Wake Tech values diversity, equity and inclusion in our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents, and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences and diversity of the Wake Tech community. Wake Tech needs people from all backgrounds and swaths of life to help provide instruction, services, resources, and support to our students and the community. We strive to be self-reflective of the kind of student body we represent and culture that we are building, and we care deeply about supporting each employee’s professional growth.