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Student Services Specialist III
Job Description
Full Job Description
Position Information
College of the Redwoods
Position Title
Student Services Specialist III
Position Type
Staff
Department
Enrollment and Financial Aid Services
Location
Eureka
Summary
Performs clerical and paraprofessional duties in connection with providing specialized technical and clerical duties to support admitting and registering students for courses, counseling students on financial aid and loans, analyzing and processing financial aid applications, and administering special programs for students. Provides technical assistance and information to students, staff and the public regarding College services, programs, policies, and procedures.
Essential Duties and Responsibilities
- Interviews students participating in the various loan programs, interpreting State and Federal guidelines applying to the programs. Explains the approved eligibility, requirements for program qualification and compliance, and program options so that students can make informed decisions about their obligations. Guides and advises students and prospective students concerning the financial aid programs.
- Provides one-on-one or small group counseling for students, parents, or others regarding financial aid issues, procedures to award, reasons for denial or lack of eligibility, deadlines, petition processes and other relevant issues.
- Personally administers a loan or grant program such as EOPS, etc., for the students at a branch campus.
- Assists applicants in completing the various forms required for financial aid. Resolves problems with applications and/or financial aid checks.
- Reviews and evaluates financial aid applications to determine accuracy, completeness and financial need level. Uses need-analysis criteria for review. Performs any required follow-up procedures to get additional information, correct errors or elicit more in-depth data from applicants.
- Verifies application data for accuracy. Compares FAFSA data with verification documents (104B, Worksheets, W-2s etc.). Corrects information on a financial or student database, performs needs analysis, prepares computer files for reprocessing.
- Processes loan/financial aid awards, consulting with supervisor as necessary, and notifying successful applicants.
- Prepares payment vouchers for funds to be disbursed from the selected program(s). Initiates and maintains records of awards and disbursements by individual student accounts. Coordinates with others in the department to setup loan servicing as needed.
- May assist students with use of the library or a learning assistance center.
- Performs the admissions and financial aid duties of a Student Services Specialist II as needed to fulfill staff workload requirements.
- Answer telephones and provide information and assistance as required.
- Performs other duties as assigned that support the overall objective of the position.
Qualifications
Knowledge and Skills
The position requires an in-depth working knowledge of the policies and procedures associated with financial aid programs. Requires a working knowledge of federal and institutional satisfactory academic progress policy. Requires a working knowledge of regulations and institutional policies relevant to admissions, registration, accounts payable, and receivable and financial aid practices. Requires knowledge of and skills with routine office policies, procedures and equipment, including PCs and applicable student information databases, word processing and spreadsheet applications. The position requires a working knowledge of instructional techniques and subject-specific skills sufficient to provide basic counseling/advising and tutoring to students on an informal level. Requires a working knowledge of applicable College services, requirements, policies, and procedures governing admissions. Requires sufficient organizational skills to maintain up-to-date and accurate student files. Requires sufficient human relations skills to convey College and technical information to new students, facilitate one-on-one counseling/advising, and help resolve problems. Requires sufficient math skills to compute totals from existing fee tables.
Abilities
Must be able to perform all of the duties of the position with only general supervision and support. Requires the ability to maintain a complete set of records and reports consistent with defined requirements. Must be able to interact with a wide range of contacts with courtesy and patience. Requires the ability to maintain the confidentiality of student records and information. Must be able to perform all of the clerical and record keeping duties of the position including operation of computer software programs designed for student information.
Physical Abilities
Requires sufficient hand eye coordination to recognize numbers, letters, and words; to use a typewriter style computer keyboard. Requires ambulatory ability to reach to shelves for placement of lightweight objects (less than 10 pounds). Requires auditory ability to carry on conversations in person and over the phone.
Education and Experience
The position requires the equivalent of an Associates degree and one year of related work experience such as loan origination, financial aid, or basic accounting is required. Consideration would also be given to experience in an education support role such as instructional support or library. Additional relevant experience may substitute for education.
Equal Employment Opportunity and Workplace Diversity
It is the policy of College of the Redwoods not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation in its educational programs and its employment practices.
Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
College of the Redwoods values all members of our community and strives to create a diverse, nurturing, honest, and open environment. CR is committed to equal employment opportunity in its employment and encourages applications from underrepresented group members.
Licenses and Certificates
Hours
Full-Time
12 Months/Year, 40 Hours/Week, 2080 Hours/Year
12 Months/Year, 40 Hours/Week, 2080 Hours/Year
Salary Grade
115
Salary
$56,971.20 - $64,105.60 Annual Salary (20-step salary range continues to a maximum of $99,860.80/Annually)
Contact(s)
Human Resources
Contact Phone
707-476-4140
Contact Email
hr@redwoods.edu
Start Date
TBD
Posting Detail Information
Posting Number
S00362P
Requisition Number
25-110
Job Open Date
11/06/2024
Job Close Date
12/02/2024
Open Until Filled
No
Special Instructions to Applicants
Quick Link for Posting
https://employment.redwoods.edu/postings/4215
Conditions of Employment
Offers of employment are contingent upon the successful clearance of a criminal background check, pre-employment physical examination, freedom from tuberculosis, and proof of identity and eligibility to work in the United States prior to the first day of work. The District may select additional qualified candidates should unexpected vacancies or needs occur during the recruitment/selection process. When education is a requirement for the position, official academic transcripts from the accredited college/university will be required.
California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.
The salary range indicated is reflective of a 20-step salary schedule.
California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.
The salary range indicated is reflective of a 20-step salary schedule.
Benefits
Medical, dental, and vision insurance is provided by the District for all full-time employees and their dependents.
Application Process
Required Materials
Apply online at https://employment.redwoods.edu/
You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.
1. Letter of introduction expressing interest in and qualifications for this position
2. Professional resume
3. Transcripts of all college degrees and courses (unofficial is sufficient for application, official copies will be required of the successful candidate)
Incomplete application packets will not be forwarded for consideration by the screening committee.
Apply online at https://employment.redwoods.edu/
You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.
1. Letter of introduction expressing interest in and qualifications for this position
2. Professional resume
3. Transcripts of all college degrees and courses (unofficial is sufficient for application, official copies will be required of the successful candidate)
Incomplete application packets will not be forwarded for consideration by the screening committee.
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