Job Description

Definition Plans, coordinates, and manages the operations of a college store selling items such as text books, school supplies and gear, gift ware, snacks, sundries, and other related items; manages the operations of ancillary operations such as convenience store, coffee bistro, and copy center at larger store operations. Typical Duties Plans, organizes, and manages the operations of a college store selling items such as textbooks, school supplies and gear, computer software, gift ware, candy and snacks, sundries, and other related items. Develops and implements efficient work policies, methods, and procedures for all operations of a college store and associated operations and makes adjustments when appropriate. Authorizes expenditures, reviews monthly financial statements, and ensures that effective fiscal controls are maintained over college store and other related operations. Investigates, evaluates, and implements improvements, expansion, and termination of products and services available through a college store and related operations. Develops and implements internal controls to safeguard the assets of assigned operations including cash and inventories. Resolves difficult problems regarding the ordering, receiving, shipping, and billing aspects of store operations with vendors. Interfaces and maintains effective working relationships with vendors involving new or improved products, sales promotions, trade practices, sales trends, product orders, invoices, and shipments. Prepares the annual budget of assigned operational areas and reviews and controls expenditures of funds. Institutes and maintains computer systems supporting sales, inventory, and general administrative functions in a college store and acts as the computer systems administrator. Initiates and coordinates the requisitioning and acquisition of textbooks, school supplies, and related materials with academic departments. Investigates non-routine customer complaints and takes appropriate action. Establishes retail prices for merchandise based on established policies; negotiates with vendors to assure the lowest cost prices and timely delivery of purchased products. Plans and coordinates effective marketing activities for a college store that promote sales in-store and on-line. Manages the ordering of a variety of store products and assures adequate inventory levels. Ensures the proper receipt, marking, display, stocking and storage of store merchandise. Organizes and manages annual and periodic inventories. Determines space allocation for sales area, type of store fixtures, and design of display layouts for assigned operations. Prepares and/or coordinates the preparation of reports and correspondence relating to store and associated operations. Selects, trains, evaluates, and supervises the work of assigned staff. Opens and secures assigned facilities daily. Participates in store operations activities during peak periods and in the absence of regularly assigned staff. Manages ancillary store operations such as a convenience store, coffee bistro, and copy center at larger store operations. Coordinates or participates in the maintenance of the store website. Performs related duties as assigned. Distinguishing Characteristics A College Store Manager applies a thorough knowledge of retail merchandising, marketing, and management methods and procedures in managing all operations of a college store. Use of computer equipment and computer applications is an integral aspect of the duties. At larger store operations an incumbent also assumes managerial responsibilities over ancillary operations such as a convenience store, coffee bistro, and copy center. A College Store Supervisor is responsible for supervising assigned operations of a college store and performs a variety of ordering, sales, storekeeping, merchandising, customer service, and cashiering functions. Use of computer equipment and computer applications is an integral aspect of the duties. Incumbents are typically assigned to the evening shift at larger college store operations or supervise the day-to-day operations of a small college store. At larger bookstore operations positions are also assigned supervisory responsibilities over ancillary store operations such as a convenience store, coffee bistro, and copy center. Supervision General supervision is received from a classified administrator or manager. Immediate supervision is exercised over assigned clerical and operational staff. Class Qualifications Knowledge of:  Principles of business management and organization  Principles of retail sales management   Merchandising techniques and promotion  Principles of inventory management and control  Principles of customer service Purchasing procedures and sources of supply for assigned operations Loss prevention methods and techniques Principles and practices of money management and control Uses and capabilities of computer equipment, systems and software used in the management of retail operations Principles of supervision and training Letter, memorandum, and report formats Organization and management of records Skill in: Use of computers and standard office equipment Ability to: Plan, organize, and manages the business operations of a college store and ancillary operations Formulate, implement, and administer efficient operational policies, methods, and procedures Plan, assign, evaluate, and supervise the work of others Train others in the functions, rules, practices, and procedures of the assigned operations Gather, compile, and critically review financial data and resolve discrepancies Quickly understand situations and take effective action Effectively utilize computer equipment and software in the performance of duties Plan and coordinate effective marketing activities for assigned operations Effectively communicate orally and in writing Give clear and concise instructions Maintain accurate records and prepare reports Establish and maintain effective and cooperative working relationships with District staff, vendors, students, and the public Learn specialized computer applications Entrance Qualifications Education and Experience: A.    A bachelor’s degree or its equivalent from a recognized college or university preferably with a major in business administration,  marketing, or a related field AND two years of recent, full-time, paid experience in supervising or managing a retail operation which specializes in general merchandise. Experience in a college retail store is desirable. OR B.    An associate’s degree or its equivalent from a recognized college or university preferably with coursework in business management, merchandising, or business accounting AND four years of recent, full-time, paid experience in supervising or managing a retail operation which specializes in general merchandise.  Experience in a college retail store is desirable. OR C.    Graduation from high school or its equivalent AND six years of recent, full-time paid experience in supervising or managing a  retail operation which specializes in general merchandise.  College level coursework in business management, computer applications and office technologies (CAOT), merchandising, or business accounting is desirable. Experience in a college retail store is desirable. OR D.    Any equivalent combination of A., B, or C. above. Benefits Medical and dental insurance and vision care plans are provided for employees and their dependents. A $50,000 life insurance policy is provided free of charge for each employee. New employees receive 12 full-pay days and 88 half-pay days of illness leave. 19 paid holidays per year. Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days. Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty. Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security. Employee Assistance Program Selection Process The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview. Reasonable Accommodations Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class. In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.  

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